OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
80 ratings and 59 comments received in the last 90 days.
25 July 2025
Everything clearly explained, nothing too much trouble from the team.
22 July 2025
Excellent service from Charlie Harper and professional manner of his sales manager. Very informative, know their products.
09 June 2025
Jordan Coulson who works at the mini garage was amazing - he was so helpful and when the mini was delivered he spent a long time going over everything with us and setting up the car and personalising it . I could not fault him in any way.
08 June 2025
From start to finish, very attentive and nothing ever too much trouble!
05 June 2025
Very personal service
03 June 2025
Very good kept informed all the way.
17 May 2025
Jordon and the rest of the team have fantastic customer service. There were some issues with the BMW/MINI ordering system but the guys were always there to explain and to then help get through these issues.
11 May 2025
Firstly the staff at Lloyds Carlisle were very Professional and friendly in particular Josh Riley who looked after us and explained everything along the way guiding us through all the complexities with ease.
30 July 2025
The Carlisle branch is great. The team all work together (sales/service) to look after you. very pleased
29 July 2025
Very happy with everything, thank you
27 July 2025
Zero stars are deserved No customer care Disrespect of a loyal customer who has bought & leased cars over several decades
25 July 2025
All achieved
25 July 2025
Our customer contact is Charlie Harper. He provided us with polite, clear and respectful service, both technically and personally.
21 July 2025
As above
20 July 2025
Easy to transact, pleasant & efficient.
19 July 2025
They always clearly explain everything
19 July 2025
They do a good job efficiently
19 July 2025
Felt kept up to date the whole way through the process.
26 July 2025
Natasha Beattie was a breath of fresh air. She was not a 'pushy sales person' she listened to what I wanted and came up with a solution that worked for me. When systems meant she could not deliver vehicle as expected she found a solution to help me.