OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
114 ratings and 84 comments received in the last 90 days.
04 May 2025
See above
26 April 2025
The car came earlier than expected. I was kept informed at each and every step.
24 April 2025
Nothing was to much bother for Jordan during the purchase of the new car.
10 April 2025
Josh, kept us in the loop weekly on the progress of the vehicle and the date he gives us, he delivered on!
07 April 2025
The team have been so attentive and customer focused.
02 April 2025
Excellent communication and service
01 April 2025
I was kept informed all the way through the process and my decisions were made with all the information I needed.
29 March 2025
wife and w elcomed and felt not just customers
22 March 2025
Everything was explained very thoroughly. Super quick delivery of the car.
09 May 2025
Really good customer service
08 May 2025
Completely satisfied
08 May 2025
As above
07 May 2025
car was recalled for viper check on inspection a bulge on front drivers tyre was found unfortunatly no new tyres in stock we called around Carlisle but couldnt get one on that day so had to bring it home to get a new one
02 May 2025
Everybody polite and answered any questions.
30 April 2025
all done on time
30 April 2025
Because I am!
28 April 2025
Very good
28 April 2025
Some surface scratches on drivers door after visit that were not there before but handled with polishing and although not perfect are better, hence tied to Mark 4 not 5 score but it wouldn't allow me submit
24 April 2025
Didn't take to long and got car back nice and clean . Complementary wash
11 May 2025
Firstly the staff at Lloyds Carlisle were very Professional and friendly in particular Josh Riley who looked after us and explained everything along the way guiding us through all the complexities with ease.